Phone (02) 6109 0000

FAQ

Making appointments

Our patients usually find it most convenient to book online. If you wish to call, please advise which practice you would like to visit and your preferred GP.

We will try to book you with your regular GP where possible for continuity of care. If your usual GP is not available, please see one of our other GPs at either Lyneham or Crace. They will have full access to your computer record. Your usual GP will be able to view that consultation record at your next visit with them.

If you think your appointment will require longer than fifteen minutes, please book a long appointment.

If you wish to book a skin check or a mental health care plan, please advise reception so they can make the appropriate length appointment.

If you wish to cancel your appointment, please give us as much notice as possible.  Missed appointments or cancellations within two hours of appointment will attract a fee of $40.

Urgent bookings

We reserve a proportion of appointments for urgent bookings on the day. These are available for all our GPs.

You can secure an 'on the day' appointment by booking online after midnight or by calling from 7.45am.  If we are fully booked, we will still try to see you if your need is urgent.

If we are unable to provide you with an appointment, please request to be placed on the waiting list. To be placed on the waiting list, please call reception. We will try our best to help you.

Billing

Payment is required at the time of consultation. Your GP is not a bulk billing clinic.

Standard appointment fees are $85 ($70 for pensioners) with a rebate of $37.05. Longer appointments over 20 minutes are $155 ($125 for pensioners) with a medicare rebate of $71.70.

Saturday morning (Crace practice only) standard consultation appointments are $100 with a rebate of $37.05. Appointments over 20 minutes are $170 with a rebate $71.70.

If a procedure or any other type of appointment is made, fees will be advised beforehand.

All Workers Compensation/Third Party cases are required to pay at the time of consultation until there is an accepted claim number. When the claim number is accepted there may be a small gap fee for some insurers between $5 -$20.

Parking

There is plentiful parking around the Lyneham shops. There also is parking opposite Lyneham Primary School on Brigalow St. Alternately drive past the practice and turn right at the roundabout onto Wattle Street. There is all day parking on the right side of the street.

Languages Spoken - English

A phone interpreter can be provided if necessary. Please advise the language spoken and preferably give us a few days notice to organise an interpreter.

For our deaf patients we use the National Relay Service.

Confidentiality

Your privacy is very important to us.  Patient information is kept confidential. You may request our full privacy policy from reception or access it at the bottom of this webpage.

Medical Certificates

A medical certificate is a legal document. Certificates cannot be backdated.

Certificates will not be issued unless the Doctor is consulted.

Results

If your results are abnormal the practice will notify you. If you are not contacted, please call to check if the results are normal.

Please call regarding results after 10am.

Contacting Your Doctor

Your GP can be contacted during business hours. Your GP will only take urgent calls at the time.

Non-urgent calls will be taken as a message and your call will be returned.

Please where possible let reception know what your call is regarding.

Repeat Prescriptions

We request that you attend for review for a repeat prescription. This is best practice medicine. At your doctor’s discretion a repeat prescription may be done without an appointment. This will be done in exceptional circumstances. An administration fee of $15 will apply.  Please allow four working days.

E-mail

E-mail to reception is not secure.  Please take care in disclosing confidential information.

Please email non-urgent matters to reception@yourgplyneham.com.au

Reminders

Our practice values preventative health care. Reminders will be sent to remind you of important health checks.

Afterhours care

Canberra Afterhours Locum Medical Service (CALMS), please call 1300 422 567. 

CALMS give us a summary of your visit.

Accreditation

We are fully accredited with AGPAL (Australian General Practice Accreditation Limited).

Teaching practice

YourGP is a teaching practice. Third year medical students from the ANU sit in with our GPs. We host one student in the practice for six week rotations, six times each year. Medical students appreciate participating in your care. We consider patients an important part of the teaching team. If your GP has a medical student you will be advised. You may decline to have a medical student present during your consultation.

We also teach and provide supervision to GP registrars. A registrar is a fully qualified doctor who is undertaking further training in General Practice. Registrars have several years postgraduate experience in the hospital system. General practice training involves two years of work under a GP supervisor. Registrars are required to sit the Royal Australian College of General Practitioners fellowship exams. Our current registrar is Dr Kathleen O’Brien. Our GP supervisors are Dr Freya Ashman, Dr John Deery and Dr Mel Deery. Dr Mel Deery is also an examiner for the RACGP fellowship exams.

Suggestions or Complaints

We appreciate any suggestions about how to improve our service.
You can provide us with feedback by filling in a feedback form in the waiting room and leaving it in the feedback box, e-mailing reception@yourgplyneham.com.au, or call us on 6109 0000 and ask to speak to the practice manager or senior receptionists.

If we are unable to resolve your complaint you may make an official complaint to the Community & Healthcare Complaints Commissioner, GPO Box 321, Canberra ACT 2601.